Returning items

Speak to us before you return your items to us, If reason accepted: Items must be returned to us in a new, unused condition and in the original packaging. Unless you have told us you wish to cancel your order (see “Cancelling orders”), you must return the item to us within 28 days of receiving it. Please allow enough time for postal or courier services to reach us.

Cancelling orders

You can cancel an order up to and including the 14th day after its delivery day for any reason, with some exceptions (see “Product exceptions”). You need to tell us if you want to cancel your order. Please send back the items no later than 14 days after telling us you wish to cancel. Please take care of the items. We reserve the right to reduce the refund amount if the value of the items is reduced by your actions.

If you return all the items in an order, we’ll refund the cost of the returned items plus the delivery charge (excluding any additional charges for Nominated Delivery or Next Day Delivery). However, if the return is made via our courier , we’ll charge you a return fee and deduct it from your refund. The return fee won’t be more than the original delivery charge. Returning the item by any other method is entirely at your cost.

Warranties

If you have bought a warranty for the items you are returning, please read the warranty documents for details of how to cancel it if you want to.

Faulty items

If anything you order from us fails prematurely due to defective workmanship or materials, we would be happy to offer a full or partial refund, repair or replacement as appropriate in the circumstances. Please contact us to arrange the return of any faulty items.

Pricing policy

We describe every item in our catalogue as accurately as we can. However, occasionally product description or pricing errors occur. If after you have submitted your order we discover such an error or the item ordered becomes unavailable we’ll do our best to inform you at the earliest opportunity. You may then choose whether to proceed with your order or to cancel it. If we cannot contact you, we may treat your order as cancelled.