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As a Habnab or Street Intelligence shopper, we want your experience to be a pleasant and convenient one. We also feel that having the right information at your finger tips helps to make the entire purchasing process run a little more smoothly.
Deliveries & Returns Section
Deliveries
We have a range of delivery options to suit you, different charges apply. We’ll do our best to deliver where and when you want.
Where
We deliver items to Australia & Channel Islands. However, some items may not be available for delivery to selected locations. Whenever such delivery limitations apply, we will make it clear in the product details section of the item.
We can deliver to your home or your office, or to a friend, relative or next-door neighbour. If ordering online you can set up an alternative delivery address. If ordering by post, just write on the coupon “Please deliver to” and the alternative name, address and postcode. If ordering on the phone, tell our advisor and they will take the details from you. We have the right to refuse delivery to a third-party address.
When
You can choose how quickly you would like to receive your items. Before you commit to buy, we’ll let you know the different delivery options available and the delivery charge for your order. We add the charge to each order you place, even if you place multiple orders in one day and receive your items in the same parcel.
Standard Delivery
We aim to deliver your items in 3-5 working days.
Next Day Delivery
We can offer Next Day Delivery on orders placed up to 11pm depending what you are ordering and your chosen delivery address. If you order online, we calculate the order cut-off time for you when you go to the checkout. If ordering by phone, just ask the advisor for the details.
Nominated Delivery
This allows you to choose a day and a preferred time slot for your delivery. You can choose Morning (up to 1pm) or Afternoon delivery. We’ll make every effort to deliver in the timeslots but cannot guarantee this.
Supplementary delivery charges – Expensive or larger items may cost more to deliver. Next to these items in the catalogue, you’ll see a symbol showing the delivery price.
Missing items – In most cases, orders you place will appear on your next statement. If you haven’t received an item that appears on it, please let us know as soon as possible. We’ll assume you’ve received an item unless you tell us within 56 days of the original order date.
Larger items – Some larger items will require you to be at home to take delivery, this will be made clear at checkout. Please note that the carrier will contact you to arrange delivery and these items are excluded from our Next Day, Nominated Day and Sunday delivery services.
Returns
Need to return something? Here’s some helpful information.
You can return most items for any reason, with some exceptions. Before returning an item, please read about returns and exceptions in the “Your Rights” section.
Please complete the returns part of the advice note that came with your order. This helps us understand why you are returning the item and helps us provide your refund quickly.
If the item was part of a special promotion (like “buy one, get one free”), please return all the items in the deal. If you don’t, we may not be able to give you a full refund.
To order a replacement or exchange item, please use our website or call our orderline. There are 3 recommended ways to return your item to us. Whichever way you choose, it’s essential that you get a receipt or proof of postage. If you don’t have this and your parcel goes missing, we won’t be able to refund your account.
Large items such as furniture will need to be collected by courier.
Please don’t send any payments with your returned goods.
Recommended ways to return:
By courier
The courier that made your delivery can also collect from you. You can arrange collection by calling them directly, visiting our website.
AuPost 24/7 Parcel Lockers
Return your parcel through a national network of fully automated parcel lockers that are available 24/7. Simply print a label, attach it to your parcel and drop it off at your preferred locker at a time that suits you.
To find your nearest AuPost Parcel Locker, print your returns label and track your parcel, click on “Arrange a Return” and follow the simple steps while logged into your online account.
Post Office
To find your nearest one, go to: http://auspost.com.au/postcode.